FAQs

The General Email address for the credit union is embers@embers.org.  There are some individual email addresses listed on our Contact Us page.

All checks must be endorsed with the language "For Mobile Deposit Only to Embers CU account <account number>." Failure to endorse your Mobile Deposit properly may result in rejection of the item. 

EXAMPLE:

Making payments has never been easier! You can now make a payment from your account at another institution to your loan at Embers CU. You will need to know your other financial institution's account/card information for reference. 

*There is a convenience fee of $5 per transaction.

Use your chip card at the exact same merchants you do now— by inserting the card into card terminals that are chip enabled or swiping your card at merchant locations that have not yet switched to chip-enabled card terminals. You can also continue to use your card as you did before for online payments, telephone payments, and at ATMs.

Although chip cards are relatively new in the U.S., they have been used elsewhere for many years. In some countries, particularly in Europe, merchants may be more familiar with accepting chip cards.